HELP & POLICIES
Answers, support
and policies.
Find quick answers and review the important service information in one convenient place.
COMMON QUESTIONS
How can we help?
How long is each paid plan?
Every paid plan includes 12 months of service.
How many connections can I purchase?
You may choose one, two or three connections. Three is the maximum.
Can connections be used in different homes?
No. All connections must remain in one household on the same IP address.
Do I need the Q20 device?
No. It is optional for customers who want to add Google TV to a compatible television.
Is shipping included in the Q20 price?
No. Estimated standard shipping is $9.99 per order within the continental U.S. Final shipping is confirmed before payment.
Can PPV247 help with setup?
Yes. Personal installation and sign-in assistance is available.
Is a free trial available?
New customers may request a free 24-hour trial, subject to availability.
Which payment methods are accepted?
Apple Pay, Zelle, Venmo and Cash App are accepted.
IMPORTANT INFORMATION
Service policies.
Independent service
PPV247 is an independent technology and customer-support service. References to third-party devices, applications, networks or trademarks are descriptive only and do not imply sponsorship or affiliation.
Authorized content only
Customers are responsible for using the service only with content they are legally authorized to access in their location.
Availability
Programming, events, applications, device compatibility, channel counts and availability may change. Contact PPV247 to confirm a specific requirement before purchasing.
Trials and support
Trial access and setup assistance are subject to availability. Digital service purchases are activated after payment is confirmed.
Device shipping
Q20 devices are $75.99 each. Estimated standard shipping is $9.99 per order within the continental U.S.; final cost and delivery details are confirmed before payment.
Still need help?
Contact PPV247 and we’ll help answer your question.
Email PPV247 Support